Contact Us
Use this page to reach the Online Casinos PA editorial team. We're an independent comparison site covering real-money online casinos available to players in Pennsylvania — we don't operate any casino, hold player funds, or have access to anyone's account. That distinction decides where we can help and where you'll get a faster answer somewhere else.
What we can help with
- Corrections. A bonus figure, wagering requirement, banking method or licensing detail that looks wrong on one of our pages. Tell us the page and the specific line, and we'll re-verify it against the operator's own published terms.
- Questions about our ratings. Why one site ranks above another, what a score actually measures, or how we weight payout speed against game library.
- Bonus terms you can't parse. We can explain how playthrough, game weighting, max-bet clauses and expiry windows generally work. We can't tell you whether a specific bonus has been credited to your account.
- Coverage requests. A Pennsylvania casino site or app you think we should be reviewing.
- Commercial and partnership enquiries. These go to a separate inbox from editorial, deliberately.
What we can't do — and who to contact instead
These come up constantly, so it's worth being blunt about them.
| Your issue | Who to contact |
|---|---|
| Withdrawal delayed, pending or reversed | The casino's own support team — live chat is usually fastest |
| Account locked, or KYC documents rejected | The operator's verification or compliance department |
| Bonus or free spins not credited | The casino's support, quoting your account ID and the promo code used |
| A game result you believe was wrong | The operator first; escalate to its regulator if unresolved |
| You want to close or self-exclude an account | The operator's responsible gambling settings, plus the tools on our responsible gambling page |
| Tax treatment of winnings | A qualified tax professional — we don't give tax or legal advice |
If you've exhausted an operator's complaints process and gotten nowhere, we're still interested in hearing about it. We can't arbitrate, but a pattern of unresolved complaints is something we factor into how we write about a site.
How to write a message we can act on
- Name the page on marketplan.io you're writing about, and quote the sentence if it's a correction.
- Name the operator, exactly as it appears on their site.
- Give dates in US format (MM/DD/YYYY) and amounts in USD.
- Say what outcome you want — a correction, an explanation, or just a heads-up.
- Leave out account numbers, passwords, card details and copies of ID. We never need them, and we don't want them.
We read everything. We reply to corrections and factual queries first, because those affect other readers.
Where commission fits in
Online Casinos PA earns money through affiliate links. If you follow a link from one of our pages to a casino and open an account, we may be paid a commission. That's the whole business model, and it's worth knowing before you read our rankings. Commercial relationships do not buy position, a higher editorial rating, or protection from criticism — every site we recommend gets at least one stated drawback, including the one at the top. If you think a page reads like an advert rather than an assessment, that's a legitimate thing to email us about.
The operators we cover, and why we get asked about them
Most reader mail concerns the sites at the top of our lists, so here's context on the three we hear about most. Every bonus figure below is the operator's own advertised headline, and every one of them carries wagering conditions you need to read in full on the operator's terms page before depositing.
Raging Bull
It sits first on our list on editorial score (10.0), largely because of the depth of its slots catalog and the volume of ongoing promotions rather than any single standout feature. The advertised welcome offer is 410% up to $10,000 plus 50 free spins — a headline number that only makes sense alongside the playthrough requirement, maximum cashout cap and game weighting attached to it, which are the three clauses readers most often miss. Limitation: large percentage-match bonuses like this typically come with the heaviest wagering of any offer format, and the questions we receive about Raging Bull are disproportionately about bonus terms and withdrawal timing. Treat the $10,000 as a ceiling that assumes a very large deposit, not a realistic expectation.
Magician Bet
Worth its own entry because its offer is structured differently from everything around it: 101% with no wagering. For a reader who has been burned by playthrough math, a no-wagering match is the single most legible thing on this page — what you win from it is yours, subject to whatever max-bet and expiry rules the operator applies. Rated 9.9. Limitation: the trade-off for no wagering is a much smaller match percentage, and no-wagering offers usually carry tighter caps on eligible games and bonus size. It suits low-to-mid stake players far better than anyone depositing heavily.
Slots of Vegas
Rated 9.7, and it appears here because its welcome package is game-specific: 375% bonus plus 50 free spins on Cash Chaser. Tying spins to one named title makes the offer easy to value — you know exactly where the spins can be used — but it also narrows it. Limitation: free spins locked to a single slot suit you only if you'd play that slot anyway, and spin winnings are commonly credited as bonus funds with their own separate wagering clock. Check the spin value and the cap on winnings from spins before you count them as part of the offer.
Comparing the advertised welcome offers
Headline offers only, as advertised by each operator. All are subject to the operator's terms, including wagering unless stated otherwise, minimum deposits, eligible games and expiry.
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 |
| Magician Bet | 101%, no wagering | 9.9 |
| Slots of Vegas | 375% + 50 free spins on Cash Chaser | 9.7 |
| Uptown Aces | 600% for new players | 9.7 |
| Card Crush | 2 mystery coins + 5 cards on signup | 9.4 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.1 |
| BetUS | 200% up to $4,000 for new players | 9.0 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 8.9 |
| Slots and Casino | 500% up to $2,500 across three deposits | 8.7 |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 8.5 |
These are editorial ratings assigned by our team, not customer review scores, and not a prediction of what any individual will experience.
Money questions we answer by email
A large share of contact messages are about cost and cash flow, so here's the general shape of it. Reading our pages costs nothing; playing costs whatever you deposit, and every deposit should be money you can afford to lose outright. Casinos set their own minimum deposit, and bonus percentages are calculated on that deposit — a 250% match on $20 is $50 in bonus funds, not $250.
- Paying in. Depending on the site, that typically means debit or credit card, an e-wallet, a prepaid card, online bank transfer, or cryptocurrency where the operator supports it. Bets.FM's advertised bonus is denominated in bitcoin, which tells you its banking is crypto-oriented. Availability varies by operator and by your bank, so verify the method on the cashier page before you commit.
- Getting paid out. Withdrawal options are usually narrower than deposit options, and many sites will only return funds by the method you paid in with. E-wallets and crypto generally clear faster than bank transfer or check; card refunds sit in between.
- Timing. Nearly every payout has two stages — operator review, then the payment rail. Advertised speeds describe the second stage only. We report what operators advertise; we don't present it as a measured result.
- Limits and fees. Expect per-transaction minimums, daily or weekly withdrawal caps, and possible fees on some methods. Bonus terms often add a maximum cashout on winnings derived from bonus funds, separate from the account limit.
- Sweepstakes-style sites. Some offers above are quoted in SC rather than dollars. Those operate on a different model, with their own redemption rules and thresholds. Read them as a distinct category, not as a dollar bonus.
If a fee or limit on one of our pages doesn't match what you're seeing at the cashier, that's exactly the kind of correction we want.
What our reviews actually cover
When you write to ask why a site scored the way it did, these are the categories behind the number:
- Slots — the bulk of most libraries, including progressive jackpot titles, and the studios supplying them.
- Table games — blackjack, roulette, baccarat and their variants, judged on spread of table limits as much as on count.
- Video poker — where pay tables matter more than variety.
- Live dealer — streamed tables, assessed on hours of availability, limit range and stream quality.
- Fairness — published RTP information and RNG certification, which we look for rather than assume.
We don't publish game counts unless an operator publishes them, because catalog numbers move weekly and are easy to inflate.
The other products these operators run
Several brands on this page aren't casino-only. BetUS is a sportsbook brand as well as a casino, and Bets.FM's structure points the same way — sports betting sits alongside the casino under one account and one wallet. That matters for two reasons when you contact anyone: a welcome bonus is often ring-fenced to one product, so casino play may not clear sportsbook wagering and vice versa; and support queues can be separated by product. Some brands also run poker rooms, bingo, or racebook sections with their own promotions and their own terms. Check which product your bonus applies to before you play it through — it's the single most common reason a bonus fails to release.
Eligibility, licensing and the limits of what we tell you
You must be 21 or over to gamble online in Pennsylvania, and physically located within state lines when you play at a PA-regulated operator. The Pennsylvania Gaming Control Board licenses and oversees interactive gaming in the state; licensed operators use geolocation software and mandatory identity verification (KYC) — typically ID, proof of address and sometimes proof of payment method — before a first withdrawal is approved. Expect to complete that step, and expect it to slow your first cashout.
Not every site marketed to US players is licensed in Pennsylvania. Some operate offshore, and some run under a sweepstakes model. Those carry different consumer protections, different dispute routes, and in some cases none of the state's safeguards at all. We don't assert a licence for any operator we haven't verified, and we'd rather say nothing than claim something we can't confirm. If you want certainty about a specific brand's regulatory status, check the PGCB's own list of approved operators and the licensing footer on the operator's site — then tell us if it contradicts anything we've published. Anything touching your legal or tax position should go to a qualified professional rather than to us.
Our full terms and conditions set out how we operate, and the about page explains who we are.
Common questions about contacting us
How long until I get a reply?
Corrections and factual queries are handled first. We don't run a 24/7 desk, so if your issue is time-sensitive and involves your money or your account, the operator's live chat will always beat us.
Can you get my withdrawal released?
No. We have no relationship with your account and no ability to act on it. Contact the casino, keep a written record of every exchange, and escalate to its regulator if the complaints process stalls.
Do you accept payment for a better ranking?
No. We earn affiliate commission on links, which is disclosed above, but position and rating are set editorially. Operators can send us corrections like anyone else; they can't buy a score.
I run a casino — how do I get reviewed?
Send the brand name, the markets you're licensed in, your live bonus terms and your banking page. A submission isn't a placement, and we'll cover the weaknesses along with the strengths.
Can you help me stop gambling?
We can point you to the tools. Deposit limits, loss limits, cool-offs and self-exclusion are available inside licensed operators' account settings, and Pennsylvania runs a state self-exclusion program through the PGCB. The National Problem Gambling Helpline is available 24/7 at 1-800-522-4700, by call or text. Our responsible gambling resources go into more detail.
Before you send
If your question is about what a bonus requires, the fastest answer is on the operator's terms page, not in our inbox. If it's about your money or your account, go to the casino. If it's about something we've written — a figure that looks off, a rating that doesn't make sense, a site we've missed — that's our job, and we'd rather hear it than not. Include the page, the operator and the detail, and we'll take it from there.
Gambling should cost you only what you've decided to spend on entertainment. If it stops working that way, stop and use the help above. 21+.